--- title: "Complaints Procedure" url: "https://www.st-michaels.cumbria.sch.uk/key-information/complaints-procedure" school: "St. Michael's C.E. Primary School" --- # Complaints Procedure If you become concerned or worried in any way about your child's education, it is important that you tell us about this. As a first step, you should speak to your child's class teacher. If you are still concerned after talking to the relevant teacher, you should arrange to meet with the Headteacher, Mrs Smith, to discuss these concerns further. Obviously, as a staff we will endeavour to do all we can to resolve any problems and to ensure you are happy with your child's education. Click on the icon below to download a copy of our Complaints Policy and Procedure. Completed complaints forms should be sent to the office, either via email () or in writing marked 'Private and Confidential' and for the attention of Mrs Smith or the Chair of Governors. [![](https://www.st-michaels.cumbria.sch.uk/files/images/Complaints.png)](https://www.st-michaels.cumbria.sch.uk/files/Policies/Complaints_Procedure_2026.pdf) There may be some occasions when parents wish to complain about matters relating to the curriculum and collective worship which are the responsibility of the governing body and/or the Local Education Authority. Special formal arrangements exist for dealing with complaints of this kind. Copies of a leaflet which outline these arrangements are available from the school, as are copies of the full arrangements themselves. In addition to our Complaints Policy and Procedure, we also have a secondary policy alongside this; **Managing Serial and Unreasonable Complaints**. This policy can be viewed by [clicking here](https://www.st-michaels.cumbria.sch.uk/files/Policies/Managing_serial_and_unreasonable_complaints_Dec_2023.pdf). It is also available to view and download from our [Policies page](https://www.st-michaels.cumbria.sch.uk/key-information/policies). ### Key Information - [Admissions and New Starters](https://www.st-michaels.cumbria.sch.uk/key-information/admissions-and-new-starters) - [Attendance](https://www.st-michaels.cumbria.sch.uk/key-information/attendance) - [Catch-up Premium (Covid)](https://www.st-michaels.cumbria.sch.uk/key-information/catch-up-premium-covid) - [Complaints Procedure](https://www.st-michaels.cumbria.sch.uk/key-information/complaints-procedure) - [Financial Information](https://www.st-michaels.cumbria.sch.uk/school-info/financial-information) - [Policies](https://www.st-michaels.cumbria.sch.uk/key-information/policies) - [Pupil Premium ](https://www.st-michaels.cumbria.sch.uk/key-information/pupil-premium) - [Reports and Results](https://www.st-michaels.cumbria.sch.uk/school-info/reports-and-results) - [Safeguarding](https://www.st-michaels.cumbria.sch.uk/key-information/safeguarding) - [SEN Information Report](https://www.st-michaels.cumbria.sch.uk/key-information/special-needs) - [Sports Premium](https://www.st-michaels.cumbria.sch.uk/key-information/sports-premium) - ![Candle](https://files.schudio.com/stmichaelscarlisle/images/partners/Candle_(3).png) - ![Tag Line](https://files.schudio.com/stmichaelscarlisle/images/partners/tagline-1.png) - ![PTI](https://files.schudio.com/stmichaelscarlisle/images/partners/PTI_small.png) ##### Location Carlisle Road Dalston, Carlisle Cumbria CA5 7LN ##### Contact Us (01228) 711544 ##### Stay Connected - [Facebook](https://www.facebook.com/stmichaelsdalston) - [X](https://twitter.com/St_Michaels_1) © Copyright 2014–2026 St. Michael's C.E. Primary School School & Trust Websites by [ ![Schudio logo](https://www.st-michaels.cumbria.sch.uk/img/logo/light.png) ](https://www.schudio.com/)